Returns & Exchanges

Return Policy:

• Returns will be issued as refunds in the form of a digital E-Gift Card.
• We must receive your return within 15 days of your order date to be eligible for a refund. 
• Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure to adhere to this policy will result in a $5-$25 restocking fee based on the price of the shoes.
• Returns must be scent free, unworn, unwashed, with all original tags attached. Please include your packing slip with the return. 
• Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase). For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
• Sale items are final and cannot be returned or exchanged. 
•  If items are sent back past the return policy period, the customer is responsible for return postage.
• Shipping charges are not refundable.

Where do I send my return to?

Expect an emailed E-Gift Card within 3 business days after your return has been received.

FINAL SALE ITEMS: The following items are non-returnable: 

• All accessories
• All hats
• All bodysuits
• All masks
• All jewelry
• All intimates 
• All sale items

If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.

Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.

In the unlikely event that you receive a damaged or defective item, please send an email to our customer service department at info@lennoxroseboutique.com along with a photo of the merchandise.  We will create a return shipping label for you free of charge. All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed or worn cannot be accepted for store credit.

 

LOST OR STOLEN PACKAGES

When you place an order with us please note that the liability is between you and the carrier (USPS). We do not make any exceptions to this policy.

We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package:

• Confirm that the shipping address you entered at the time of checkout is correct.
• Visit your local USPS office with tracking information handy to see where the delivery person dropped off your package
• Check with neighbors to see if your package got dropped off next door. 
• Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up. 

Any questions? Reach out to us at info@lennoxroseboutique.com! We are always here to help!